Wolestogel Privacy Policy — We Guarantee the Protection of Malaysian Players' Data

1Introduction

This Privacy Policy is published by Wolestogel ("we", "our platform") to describe our personal data management practices to all users and members of our online gambling platform. This document applies to all activities involving the processing of personal data in connection with the services offered by Wolestogel.

We understand that sharing personal information with any online platform requires a significant degree of trust. That is why we are committed to handling your data in a transparent, responsible manner that complies with Malaysia's data protection laws — in particular the Personal Data Protection Act 2010 (PDPA).

This policy covers all service channels Wolestogel — including the main website, mobile app (where applicable), email communications, live chat, and all other customer support channels operating under the Wolestogel brand.

2Types of Personal Data We Collect

Wolestogel collects various categories of personal data depending on the nature of your interactions with our platform. Below is a comprehensive summary of the data we may collect:

Please note that not all of the above data is collected from every user. What we collect depends on how you use the platform and the services you access. For example, financial data is only collected when you make a deposit or withdrawal transaction.

3How We Collect Your Data

Wolestogel collects your personal data through several different methods, depending on how you interact with our platform:

3.1 Provided Directly by You

• During the account registration — name, email, phone number, date of birth.
• During the identity verification (KYC) — MyKad document, verification selfie.
• When making deposit or withdrawal — bank account or e-Wallet details (Touch 'n Go, GrabPay, Boost, ShopeePay, DuitNow, FPX).
• When contacting customer support via live chat or email.
• When filling in feedback form or customer satisfaction surveys.

3.2 Automatically Collected

• Data technical such as IP address, device type, operating system, and browser version are collected automatically when you browse our platform.
• Cookies and tracking technologies that records your preferences, login sessions, and platform usage patterns.
• Activity logs gameplay and transactions automatically recorded by the platform's system.

3.3 From Legitimate Third Parties

• Information identity verification from third-party verification bodies or services used for KYC purposes.
• Data from payment service providers such as banks or Malaysian e-wallet operators for transaction verification.

4How We Use Your Personal Data

Wolestogel uses collected personal data solely for legitimate, stated purposes. We will not process your data for any other purpose without appropriate notice and consent. The primary purposes for which your data is used are:

• Account Management: To create, verify, and manage your member account, including the login process and account security.
• Transaction Processing: To process deposits, withdrawals, and any financial transactions you carry out on the platform.
• Identity Verification (KYC): To meet legal requirements relating to identity verification, anti-money laundering, and regulatory compliance.
• Customer Service: To respond to enquiries, resolve complaints, and provide technical assistance.
• Platform Security: To detect and prevent fraud, unauthorised access, and any activity that violates our terms of use.
• Responsible Gaming: Monitoring gameplay patterns to identify signs of problem gambling and provide appropriate support.
• Service Improvement: Analysing platform usage patterns to improve the user experience and develop new features.
• Marketing Communications (with consent): To send promotional information, bonus offers, and platform updates — only if you have consented to receive them.
• Legal Compliance: To comply with any applicable legal obligations, regulations, or court orders in Malaysia.

5Data Sharing & Disclosure

Wolestogel takes great care in determining who may access your personal data. We do not sell your data to any party. Your data is only shared under the following limited circumstances:

5.1 Trusted Service Providers

We may share data with third-party service providers who assist us in operating the platform — such as payment service providers (banks, e-Wallet operators), gaming software providers, and IT infrastructure providers. All such providers are bound by strict confidentiality agreements and may only use your data for the specified purposes.

5.2 Legal Requirements

We may disclose your data to relevant Malaysian authorities — such as the police, the Malaysian Anti-Corruption Commission (MACC), or Bank Negara Malaysia — where required by law, court order, or in the course of a legitimate criminal investigation.

5.3 Legitimate Interests Protection

In cases of suspected fraud, money laundering, or serious security threats, we reserve the right to share relevant information with the appropriate authorities or regulatory bodies to protect other players and the platform.

6Data Storage, Security & Retention

6.1 Security Measures

Wolestogel implements a range of technical and organisational security measures to protect your personal data from unauthorised access, loss, destruction, or accidental disclosure:

• Data encryption in transit using 256-bit SSL/TLS.
• Encryption of sensitive data at rest within the database.
• Role-based access control — staff may only access data required for their specific duties.
• Two-factor authentication (2FA) for all internal systems containing user data.
• Regular security audits and penetration testing conducted by independent third parties.
• Regular data security awareness training for all staff.

6.2 Data Retention Period

We will retain your personal data for as long as necessary to fulfil the purposes for which it was collected, or as required under Malaysian law. As a general guide:

• Active account data: For the duration your account is active and for 5 years following account closure (anti-money laundering requirement).
• Financial transaction records: Minimum 7 years in line with Malaysian accounting statutory requirements.
• Support communication logs: 3 years from the date of interaction.
• Anonymous analytics data: Can be retained indefinitely as it contains no personally identifiable information.

7Your Rights Under PDPA 2010

As a Malaysian citizen or resident, you have the following rights under the Personal Data Protection Act 2010 (PDPA) regarding personal data held by Wolestogel:

To exercise any of the above rights, please contact our Data Privacy Officer at privacy@wolestogel.ws. Please include your full name and account number to help us process your request promptly. All requests will be verified beforehand to safeguard your privacy.

8Cookies & Tracking Technologies

Wolestogel uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small data files stored in your browser when you visit our website.

Types of Cookies We Use

You can manage your cookie settings through your browser. However, disabling essential cookies may affect platform functionality. Any changes to cookie settings above will be saved for your current session.

9Children's Data Protection

Platform Wolestogel is a service intended solely for individuals aged 18 and above. We do not knowingly collect or process personal data from minors or underage individuals.

If we discover that we have inadvertently collected personal data from anyone under the age of 18, we will take immediate steps to delete that data and close the associated account. If you believe a minor has registered on our platform, please contact us immediately at privacy@wolestogel.ws.

10Amendments to This Privacy Policy

Wolestogel reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data practices, new legal requirements, or platform improvements.

When we make significant changes, we will notify you through:

• Notifications will be sent to the email address registered to your account.
• A prominent notice on the platform's main page or at login.
• Update the "Last Updated" date at the top of this document.

Continued use of the platform Wolestogel following the amendment notice will be considered your acceptance of the updated Privacy Policy. We recommend reviewing this page periodically to stay informed about how we protect your data.

11Contact Our Data Protection Officer

If you have any questions or concerns, or wish to exercise any of the privacy rights described in this document, please contact our Data Protection Officer: